Refund policy
Dear Customer,
If you are checking this page, something must have gone wrong. We can assure you that we aim to give you the best services during your purchase. You can always contact our customer support in case there are any problems with the services or order in particular.
The refund policy of the company is based on the following rules:
The customer has a legal right to cancel his or her order based on reasonable grounds
Reasonable grounds for cancellation
- In an instance where a package received is damaged. In the following case, a customer has a legal right to demand repeated delivery of service free of charge.
If a customer has made any mistake, please contact our support team within the 12 hours of placing the order. If your order is processed then we won't be able to change the details.
The company does not hold the responsibility of the shipping address has been filled up incorrectly.
The customer has no grounds to cancel his or her order based on delayed delivery of the gift package. A company takes responsibility only for the services it provides whereas delivery companies are third party contractors.
The customer has a full right to cancel an order in case of services of the company have not been fulfilled and it does not depend on the third party contract.
General terms on Refunds
- The customer has a legal right to demand and receive a refund after cancelled order based on reasonable grounds.
- The customer has no grounds to receive a refund before the order has been accepted as cancelled on reasonable grounds.
If You still are unsure on how cancellation and returns work or in case we have not covered some of the rare occasions that You might have experienced or simply have questions about – please, do not hesitate to send a message to our Customer Service. We will be more than happy to answer all your questions.
Contact information
Questions about the Terms of Service should be sent to us at myframedstars@gmail.com
